Work to coordinate the Government response to the Abuse in Care Royal Commission of Inquiry is led by the Crown Response Unit.

The unit is committed to listening, learning and changing | mā whakarongo me ako ka huri te tai. 

Our goals are to make sure:

  • survivors are heard, and feel heard
  • harm is acknowledged
  • the government care system is improved
  • this type of harm never happens again
  • Māori experiences and their impacts are recognised and respected
  • disabled peoples’ experiences and their impacts are recognised and respected.


How we listen and support feedback

If we engage with you and you share your feedback with us, we will:

  • be guided by our six principles (below)
  • listen and treat you with respect
  • support you to stay safe before, during and after your engagement with us
  • keep your information confidential as per our agreement
  • protect your right to privacy and your information.

For more on how we engage, keep information confidential and protect your privacy, we have a consent form for our engagements:

Consent form engagements [DOCX, 43 KB]

See the engagement agreement in an alternative format:


How we work

We are guided by six principles when we approach our work.

  1. Manaakitanga
    We aim to treat everyone fairly and with compassion and respect. We aim to uphold the mana (dignity) of all involved.

  2. Openness
    We are open to new ideas. We can reconsider how things have been done in the past and the way agencies operate now.

  3. Transparency
    We share our knowledge. This includes information we hold and the reasons behind key actions.

  4. Learning
    We take care to listen to survivors. We aim to learn from the Royal Commission, and use what they share to improve care.

  5. We work together with others
    We join with other agencies to work together. This is to make sure our response to Royal Commission feedback is coordinated and well supported.

  6. Meet our obligations under the Treaty of Waitangi | Te Tiriti o Waitangi
    We aim to meet our Treaty obligations. We are working to build a stronger relationship with Māori. We do this through the way we work during this process and after it.


How our work is governed 

Strategic governance of the Crown response is provided by a Sponsoring Group made up of the Chief Executives from:

  • Ministry of Education
  • Manatū Hauora - Ministry of Health
  • Ministry of Social Development
  • Oranga Tamariki
  • Whaikaha-Ministry of Disabled People
  • the Crown Law Office.

The Chair of the Sponsoring Group is the Secretary of Education, Iona Holsted.

The Minister responsible for co-ordinating the Crown response to the Abuse in Care Royal Commission of Inquiry is Hon Minister Erica Stanford.

A crown-agency working group oversees and helps coordinate agencies' contributions to the Crown response. The group includes representatives of the following agencies most directly involved in State care, or holding key records about care history:

  • Ministry of Social Development
  • Oranga Tamariki
  • Manatū Hauora - Ministry of Health
  • Ministry of Education
  • Department of Corrections
  • Ministry of Justice
  • Archives New Zealand
  • New Zealand Police
  • Te Puni Kōkiri
  • Te Kawa Mataaho - Public Service Commission,
  • Whaikaha-Ministry of Disabled People
  • Crown Law Office
  • ACC.

Our Director

Isaac Carlson, Crown Response Unit Director

Isaac Carlson is the Director of the Crown Response Unit.

Isaac (Ngāti Kahungunu, Rangitāne) was previously Head of Injury Prevention at ACC, where he worked since 2007 across all aspects of prevention, care and recovery. He has worked collaboratively across the public sector in strengthening partnerships, supporting the delivery of public sector strategies, and supporting the development of whānau-centred well-being models.

Isaac started on 1 February 2023. He replaced Alana Ruakere.

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