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Our work programme as the Crown Response Office


The Royal Commission of Inquiry into Historical Abuse in State Care and in the Care of Faith-based Institutions was established in 2018 to investigate children, young people, and vulnerable adults’ experiences of abuse and neglect in State and non-State care in Aotearoa New Zealand between the years of 1950-1999.

The Royal Commission ended on 25 June 2024.

Timeline of the Crown response

  • 2018 a Crown response secretariat was established to coordinate multiple agencies to engage with and respond to the Royal Commission.
  • 2019 the secretariat evolved into a Crown Response Unit to address the recommendations in the Royal Commission’s 2021 interim report, 'He Purapura Ora, he Māra Tipu. From Redress to Puretumu Torowhānui.'
  • 2024 a Crown Response Office was established following a recommendation in 'Whanaketia, through pain and trauma, from darkness to light', for a central government agency to coordinate, monitor and report on the government’s response to the Royal Commission. The office is hosted by the Public Service Commission.

Our work programme

The government's work programme is focused on responding to the Royal Commission's recommendations.

The Royal Commission made:

  • 95 recommendations in 'He Purapura Ora, He Māra Tipu from Redress to Puretumu Torowhānui' - 2021
  • 138 in 'Whanaketia – Through pain and trauma, from darkness to light Whakairihia ki te tihi o Maungārongo' - 2024

Of these 233 recommendations:

  • 207 are addressed to the Crown
  • 26 recommendations are for faith-based institutions and other named organisations in the care and justice systems.

Response to the 207 recommendations

The government response to the 207 recommendations covers the following three areas:

  1. Addressing the wrongs of the past
  2. Making the care system safe
  3. Empowering those in care, their whānau and communities.

As of May 2025, out of the 207 recommendations addressed to the Crown the Government has:

  • Accepted 19 recommendations
  • Accepted the intent of 38 recommendations
  • Partially accepted 28 recommendations
  • Will need to further consider 99 recommendations
  • Declined 23 recommendations.

An overview of the Crown's response is below. This will be updated once a year.

  Complete Underway Ongoing Not started Total
Accept 3 6 10 - 19
Accept intent 4 28 6 - 38
Partially accept 6 13 8 1 28
Further consideration required - 38 - 61 99
Decline 23 - - - 23
Total 36 85 24 62 207

 

The definitions of the response are:

 

Accept  The recommendation is accepted. It will be implemented as it was set out by the Royal Commission.
Accept intent The intent of the recommendation is accepted. It will be implemented in a different way than set out by the Royal Commission.
Partially accept One or more sub-parts of the recommendation are accepted  as set out by the Royal Commission. The recommendation is not accepted in full.
Further consideration required The recommendation requires further consideration before a response can be determined.
Decline Following analysis and a decision-making process, the Crown declines to implement this recommendation.

 

The definitions of the status are:

Not started Work on the analysis and/or implementation of the recommendation has not yet started.
Under way Work has begun on the analysis and/or implementation of the recommendation.
Complete Work on the recommendation has been completed, consistent with the agreed project scope and decisionmaking process.
Ongoing The work to deliver on the recommendation part of an ongoing programme of work or activity.

 

Crown response plan

Crown response digital version for reading online [PDF, 2 MB]

Crown response plan version for printing [PDF, 2.2 MB]

Crown response plan word version [DOCX, 1.4 MB]

 

Alternate formats

Alternate formats of a summary of the Crown response plan are available here. 

 

Full record of recommendations

The Royal Commission’s recommendations are summarised throughout the document but have not been duplicated, because of their length. The recommendations can be found in full here:

 

Improvements to the redress system

The government published a Redress Implementation Plan (the Plan) in September 2025 that describes what, how and when improvements will be made to redress for survivors of abuse and neglect in State care.

The Ministries of Social Development, Education, Health, Oranga Tamariki, Department of Corrections, Te Puni Kōkiri and the Crown Response Office are responsible for implementing the redress improvements over the next few years.

The timeframe for the Plan reflects what changes can happen now and what requires more work.

As changes are implemented, data and feedback from survivors will be used to understand the impact of the changes, what is working well, and where further changes are required. This will support an independent review of the redress changes in 2027.

As a result, the Plan is a living document that will be updated regularly.

improvements to redress and care safety system 

 

Proactive release of Cabinet papers

 

You can find proactively released Cabinet papers about the response here: Proactive release of decisions about the Crown response

 

Response since June 2024

 

Since 'Whanaketia' was published, several actions have been taken:

  • public apologies made by the Prime Minister and seven public sector leaders from Oranga Tamariki, Ministry of Health, Ministry of Education, Ministry of Social Development, Crown Law, Police, and Te Kawa Mataaho Public Service Commission on 12 November 2024
  • acknowledgement that torture occurred at Lake Alice Psychiatric Hospital Child and Adolescent Unit (Lake Alice)
  • an end-of-life payment of $20,000 for Lake Alice survivors along with work to address inequities in the reimbursement of legal fees
  • an investment of $32 million to increase capacity in current redress and claims systems from approximately 1350 to 1550 claims per year
  • a $2 million dual purpose survivor-focused fund for local authorities, non-governmental organisations and community groups
  • progression of the Responding to Abuse in Care Legislation Amendment Bill which supports the Crown response to a range of recommendations
  • commitment to a national day of reflection on the one-year anniversary of the public apology, 12 November 2025
  • Budget 2025 investment of $533 million over four years, for redress improvements
  • Budget 2025 investment of $188.176 million over four years to ensure the safety of children, young people and vulnerable people.

 

Response to the Royal Commission findings

The Government broadly accepts the Royal Commission’s overall findings in response to recommendation 130 in 'Whanaketia' that states: the Government publish a response to its findings in both the final and interim reports within two months of the report being tabled in Parliament (24 September 2024).

There are over 500 findings in the Royal Commission’s final and interim reports: Reports | Abuse in Care - Royal Commission of Inquiry(external link)).

The findings focus on survivors experiences of abuse and factors that contributed to that abuse.

A detailed response to these findings would require officials from multiple agencies to test each individual finding. This would be a resource and time intensive process but would not support the people who were abused in care or improve the safety of people who are currently in care.

Instead, Crown response agencies are responding to the Royal Commission recommendations which aim to both support survivors of abuse in care and improve the current care system.

Stay up to date on our work programme

If you would like to stay up to date on the government's response please email: contact@abuseinquiryresponse.govt.nz with 'Pānui, Newsletter' in the email subject line.

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