This page includes information for survivors of abuse in State care. It includes general advice on how to lodge claims for historical abuse, obtain personal records or report concerns.
Note that the following covers information about support available from government agencies or community services, not from the Royal Commission.
Information about the help and support the Royal Commission provides is here(external link).
Survivors, their whānau and support people can call the Royal Commission in New Zealand on 0800 222 727 between 8.00am and 6.00pm Monday to Friday. People in Australia can call the Royal Commission on free phone 1800 875 745. The Royal Commission can be emailed at contact@abuseincare.org.nz
You can make a claim of historic abuse or neglect with the Ministry of Social Development if you were in the care, custody, guardianship, or came to the notice of the Child Welfare Division, the Department of Social Welfare, the New Zealand Children and Young Persons Service or Child, Youth and Family before 1 April 2017.
For more information, including how you can start the claims process, please go to the Ministry of Social Development, Historic Claims web page.(external link)
If you were abused or neglected while in the care of Oranga Tamariki (after 1 April 2017) you can make a claim with Oranga Tamariki.
For more information, please go to the Oranga Tamariki claims web page(external link).
If you were abused or neglected at a residential special school run by the Department of Education before 1989, you can make a historic claim with the Ministry of Education.
If you were abused or neglected at a former psychiatric institution, you can make a historic claim with the Ministry of Health.
For more information, please contact the Ministry of Health Historic Abuse Resolution Service.(external link)
You have the right to ask for a copy of any personal information government agencies hold about you
The Privacy Act 1993 is the main law that sets out your rights to your information.
Contact details are provided below for the main government care service agencies that may hold information about you.
Government records may be missing or incomplete
Sometimes agencies you have dealt with may have patchy records about you. Often this is because records were not kept, were destroyed as part of past record keeping practice, or may have been lost, especially if they are very old.
You may need to ask more than one government agency
Because your personal information may be held by more than one government agency, you may need to make more than one request.
When asking for information, please try to be specific about what you are looking for – for example, dates spent in care in a particular place. This will help an agency find other agencies that may hold information about you.
Archives New Zealand cannot usually provide information about personal records (or parts of records) it may hold. The agency that transferred records to Archives New Zealand controls access to those records, and there may be privacy or other concerns around them. Therefore, you need to get in touch with the agency (or agencies) to request personal records.
Agencies are looking at ways to streamline the request process, so in future you don’t have to ask more than once for your information.
What to expect about your request
You can expect to:
Information about other people
Personal information about other people may be blanked out from your records.
If you are asking for information about someone else (such as member of your whānau), you will have to meet extra requirements. The agency will discuss these requirements with you, since different laws may apply.
Making a complaint
If you have any concerns about a government agency’s response to your request, you can complain:
These services are available if you have concerns about someone’s current care or situation:
In July 2017, Mr Paul Zentveld submitted a complaint to the United Nations Committee Against Torture (the UNCAT) claiming a violation of his rights under the Convention against Torture and Other Cruel, Inhuman or Degrading Treatment or Punishment (the Convention) relating to his experiences as a child in the Child and Adolescent Unit at the Lake Alice Psychiatric Hospital. The UNCAT issued a report on its decision(external link) regarding the complaint in December 2019, which urged New Zealand to:
The New Zealand Government provided the UNCAT with a response to the report in April 2020 [PDF, 95 KB]. Further observations were provided to the UNCAT in January 2021. The observations noted that since February 2020 the New Zealand Police has been conducting an in-depth investigation into complaints about the Child and Adolescent Unit, which Mr Zentveld and his representatives have been updated on, and the UNCAT decision has been made public on the New Zealand Police website(external link) via the Royal Commission, and through a number of major media items.
As part of the Royal Commission’s investigation into abuse in psychiatric care it is investigating the Child and Adolescent Unit as a case study. The Royal Commission held a public hearing into the Unit on 14–29 June 2021(external link). Findings on the Unit are expected to be included in a Royal Commission report(s).
The Crown has waived confidentiality for anyone who has a settlement for a historic abuse claim, so you can share any information about your settlement agreement with the Royal Commission.
Crown Confidentiality Waiver [DOCX, 27 KB]
Alcohol and Drug Helpline(external link) 0800 787 797 or online chat for people dealing with an alcohol or other drug problem; 10 am to 10 pm)
Anxiety phone line(external link) 0800 269 4389 (0800 ANXIETY)
Depression Helpline(external link) 0800 111 757 or free text 4202 (to talk to a trained counsellor about how you are feeling or to ask any questions)
Family Services 211 Helpline(external link) 0800 211 211 for help finding (and direct transfer to) community based health and social support services in your area.
Lifeline(external link) 0800 543 354 (0800 LIFELINE) or free text 4357 (HELP)
Male Survivors of Sexual Abuse Aotearoa New Zealand(external link)
Need to talk?(external link) Free call or text 1737 any time for support from a trained counsellor
OUTline NZ(external link) 0800 688 5463 (OUTLINE) provides confidential telephone support for sexuality or gender identity issues; 9 am to 9 pm weekdays, and 6 pm to 8 pm weekends)
Rape Crisis(external link) 0800 883 300 (for support after rape or sexual assault)
Safe to talk(external link) (Available 24/7) 0800 044 334, free txt 4334, email support@safetotalk.nz Free and confidential information and support from trained counsellors for people affected by sexual harm in any way.
Samaritans(external link) 0800 726 666
Skylight(external link) 0800 299 100 for trauma, loss and grief; 9am–5pm weekdays
Suicide Crisis(external link) Helpline 0508 828 865 (0508 TAUTOKO)
Supporting Families in Mental Illness(external link) For families and whānau supporting a loved one who has a mental illness. Auckland 0800 732 825.
Victim Support(external link) This free service provides emotional and practical support, information, financial assistance, referral to other support services and advocacy for the rights of victims.
Youthline(external link) 0800 376 633, free text 234 or email talk@youthline.co.nz or online chat
