To request personal records

 

Oranga Tamariki–Ministry for Children

Telephone: 0508 326 459 (please ask for Customer Information Requests)

Email: myrequest@ot.govt.nz

In writing:          

Customer Information Requests
Oranga Tamariki–Ministry for Children
PO Box 546
Wellington 6011

To make a complaint

website: www.orangatamariki.govt.nz/contact-us/feedback/(external link)

For information on adoptions

The Oranga Tamariki Adoption Service can help you establish which records could be available to you and information from the Ministry’s records.  The Service’s details are available at www.orangatamariki.govt.nz/adoption/finding-birth-family/other-family-member/(external link)

For adoption-related questions you can also ring 0508 326 459 and ask for the Adoption Service for your area.

 

Ministry of Education

For records from a school that is still open

You will need to contact the school.  Contact details for schools can be found at https://www.educationcounts.govt.nz/find-school(external link)

For records from a school that has been closed

Email: enquiries.national@education.govt.nz

In writing:          

The Privacy Officer
Ministry of Education
PO Box 1666
Wellington 6140

To make a complaint

Email: enquiries.national@education.govt.nz

Website: https://www.education.govt.nz/our-work/contact-us/regional-ministry-contacts/complaints/(external link)

 

Ministry of Health

Historic Abuse Resolution Service

Telephone: 0800 855 066

Email: info@health.govt.nz

Historic claims

To make a historic claim, you must request your personal records from the district health board where your hospital is, or where it was based before being closed. The Ministry of Health can give you advice about this.

 

District Health Boards

For records from a hospital (open or closed)

You will need to contact the District Health Board in the area where the hospital is, or was, based. Contact details for District Health Boards can be found at: www.health.govt.nz/new-zealand-health-system/key-health-sector-organisations-and-people/district-health-boards/district-health-board-websites(external link)

To make a complaint

You can complain in accordance with the relevant District Health Board’s complaints process. Details should be available on their website.

 

Ministry of Justice

For records held by New Zealand Courts

Email: dccorrespondence@justice.govt.nz

For coronial records about people who have died

Website: https://coronialservices.justice.govt.nz/about/request-information/individual-case-files/(external link)

For all other records held by the Ministry (which is likely to be very limited for personal records):

Email: official.correspondence@justice.govt.nz

In writing:

Official Correspondence
Ministry of Justice
SX10088
Wellington

Website: www.justice.govt.nz/about/official-information-act-requests/(external link)

 

Ministry of Social Development

Requesting information

In person: At any Work and Income service centre

Email: PrivacyOfficer@msd.govt.nz

In writing:

Privacy Officer
Ministry of Social Development
PO Box 1556
Wellington 6140

Online contact form – Select “Privacy Act request” in the menu at: www.msd.govt.nz/form/msd/govt/nz/form.req2?requestType=msd-govt-nz-select-form-v1(external link)

Privacy notice:   www.workandincome.govt.nz/about-work-and-income/privacy-notice/(external link)

Historic claims

You can request personal records if you are making a claim under the historic claims process. Where this is the case, the Ministry of Social Development will coordinate with Oranga Tamariki on your behalf. More information about the claims process is available at: www.msd.govt.nz/about-msd-and-our-work/work-programmes/historic-claims/index.html(external link)

 

New Zealand Police

Advice on how to request information relevant to the Royal Commission from New Zealand Police, including links to online forms, is available from a special part of the Police website: www.police.govt.nz/about-us/investigations-and-reviews/commissions-inquiry/royal-commission-inquiry-historical-abuse(external link)

 

Department of Corrections

Email: info@corrections.govt.nz

In writing:

Chief Privacy Officer
Private Box 1206
Wellington 6140

Website: www.corrections.govt.nz/about_us/who_we_are/our_privacy_commitment.html(external link)

 


Support services

Please let agencies know if you are a survivor of abuse in care (if you feel comfortable to do so). There are a range of support services that agencies can provide, fund or put you in touch with to help. If you have suffered from sexual abuse, ACC’s Find Support service(external link) may be useful.

You may also wish to contact the Abuse in Care Royal Commission of Inquiry. Details for getting in touch with the Royal Commission are available at www.abuseincare.org.nz(external link)

 

Confidentiality waiver

Abuse in care survivors can speak freely to the Royal Commission about their historical claim settlements without being bound by any confidentiality obligations that they may have agreed to as part of their settlements.

This follows a decision by government agencies to waive any confidentiality obligations that may have formed part of some settlements. Details are explained further in this media statement(external link) by Hon Chris Hipkins, Minister responsible for the Crown response to the Abuse in Care Inquiry.

 

Support for current and former care workers

If you have worked in the State care system, you may have concerns about the Royal Commission. You might be upset about witness evidence you have heard, or worried about someone you know who’s involved. You may even be stressed about getting drawn into the Royal Commission’s hearings in some way. 

Help is available, in the form of counselling, advice and other assistance [PDF, 187 KB], depending on your situation.

If you work in care, either for the state or a non-government organisation, you should talk first with your manager. They know the support options, and can steer you in the right direction.

If you no longer work in care, you should contact the Human Resources manager in the organisation that you used to do care work for. If this is difficult for any reason, the Secretariat can help put you in touch with the right person. Please feel free to contact us, in complete confidence, at contact@abuseinquiryresponse.govt.nz

 

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